01Part 1 · Choose
Define a useful assistant role
- Identifying questions and enquiries worth supporting
- Choosing a focused internal or customer-facing use case
- Setting the boundaries of what the assistant should not do
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AI Applications · Certificate programme · Applied
Conversational AI & Chatbots
Learn how conversational AI can support consistent enquiries, internal knowledge, and team workflows.
Format Hands-onDuration 3–4 hoursLessons 9From $297 + tax / person
Essential or Full · Minimum 5 participants
Book this programmeCareer Masters Academy01 / 03
Applied programme
Conversational AI & ChatbotsCertificateHands-on
- 01Choosing a conversational AI use case
- 02Knowledge and escalation design
- 03Evaluating assistant quality
Designed for
Teams exploring AI assistants for questions, information access, and first-response workflows.
What your team will take away
- Define useful chatbot and assistant use cases.
- Design knowledge, tone, and escalation boundaries.
- Evaluate answers for helpfulness, safety, and accuracy.
What we cover
A focused route from learning to application.
- 01Choosing a conversational AI use case
- 02Knowledge and escalation design
- 03Evaluating assistant quality
Course outline
Build capability in clear, practical stages.
The programme moves from clear foundations into guided practice and real-world application.
02Part 2 · Design
Give the assistant the right knowledge
- Organising source information for reliable answers
- Setting tone, instructions, and escalation paths
- Designing conversations that make next steps clear
03Part 3 · Evaluate
Test for useful, safe answers
- Testing common questions and edge cases
- Reviewing answers for accuracy, helpfulness, and tone
- Using feedback to improve the assistant over time
How delivery works
Learning designed to become useful in your team.
Essential or Full delivery · Minimum 5 participants
Choose the right scope
We confirm the programme, participant group, and the work your team wants to improve.
Learn through practice
Sessions use practical examples, guided exercises, and clear review points—not theory alone.
Leave with a record
Participants receive clear completion details and a practical route for applying the learning at work.
Programme questions
What teams usually want to know.
01Who is Conversational AI & Chatbots for?
Teams exploring AI assistants for questions, information access, and first-response workflows.
02How is the programme delivered?
Essential or Full delivery, built around hands-on learning. Minimum 5 participants.
03What do participants receive?
Participants leave with practical takeaways, clear completion details, and a route for applying the learning to their work.
Ready when your team is