01Part 1 · Opportunity
Choose the right workflow to improve
- Recognising repeatable work that is worth automating
- Mapping inputs, decisions, and desired outputs
- Setting boundaries for where people stay in control
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AI Automation · Certificate programme · Applied
AI Agents & Workflow Automation
Design AI-assisted workflows that remove repetitive tasks while keeping people in control.
Format Hands-onDuration 3–4 hoursLessons 9From $297 + tax / person
Essential or Full · Minimum 2 participants
Book this programmeCareer Masters Academy01 / 03
Applied programme
AI Agents & Workflow AutomationCertificateHands-on
- 01AI agents and workflow roles
- 02Human-in-the-loop design
- 03Testing dependable workflow outcomes
Designed for
Teams ready to connect AI to repeatable internal processes and service workflows.
What your team will take away
- Map the tasks that suit AI-assisted workflow design.
- Set clear inputs, review points, and escalation paths.
- Plan a first workflow that can be safely tested and improved.
What we cover
A focused route from learning to application.
- 01AI agents and workflow roles
- 02Human-in-the-loop design
- 03Testing dependable workflow outcomes
Course outline
Build capability in clear, practical stages.
The programme moves from clear foundations into guided practice and real-world application.
02Part 2 · Design
Shape an AI-assisted workflow
- Defining the role an AI agent should play
- Connecting prompts, tools, and workflow steps
- Creating review points, escalation paths, and ownership
03Part 3 · Test
Make the workflow dependable
- Testing workflows against realistic scenarios
- Checking quality, exceptions, and hand-offs
- Planning the next iteration with measurable improvements
How delivery works
Learning designed to become useful in your team.
Essential or Full delivery · Minimum 2 participants
Choose the right scope
We confirm the programme, participant group, and the work your team wants to improve.
Learn through practice
Sessions use practical examples, guided exercises, and clear review points—not theory alone.
Leave with a record
Participants receive clear completion details and a practical route for applying the learning at work.
Programme questions
What teams usually want to know.
01Who is AI Agents & Workflow Automation for?
Teams ready to connect AI to repeatable internal processes and service workflows.
02How is the programme delivered?
Essential or Full delivery, built around hands-on learning. Minimum 2 participants.
03What do participants receive?
Participants leave with practical takeaways, clear completion details, and a route for applying the learning to their work.
Ready when your team is